Concur

Basics:

• Logging In (PDF)
• Equivalencies (PDF)
• Exploring the Homepage (video)
• Quick Access Guide (PDF)
• Concur FAQ's (PDF)
• Concur Request/Report Status (PDF)
• Concur Terminology (PDF)
• Missing Receipt Declaration (PDF)

Profile:

• User Profile Setup Guide (PDF)
• Setting up Personal Car (video)
• Setting up a Delegate (video)
• Setting up a Travel Arranger (video)
• Enabling E-Receipts (video)
• E-Receipts (PDF)

Request:

• Request User Guide (PDF)
• Booking Conference Hotels (PDF)

Travel:

• Travel User Guide (PDF)
• Quick Reference Booking Instructions (PDF)
• Travel Leaders' Travel Module Training (video)

Expense:

• Using Available Receipts (video)
• Emailing Receipts (PDF)
• Allocating Expenses (video)
• Expense User Guide (PDF)
• Common Reasons for Returned Reports

Cash Advance:

• Requesting a Cash Advance (PDF)
• Steps to Clear Outstanding Cash Advance Balance (PDF)

Approving:

• Approver Guide (PDF)
• Approver Checklist (PDF)

International Travel

• MSU Form A-04 (PDF)
• MSU Form A-04S (PDF)
• International Travel in Concur (PDF)

EBTA Procedures

• EBTA Procedures in Concur (PDF)

Reconciliation

• Travel Reconciliation General Guidance (PDF)
• Best Practices for Reconciling Travel Documents (PDF)
• Travel Document Reconciliation (video)

Concur Booking Assistance:

Please use the contact information below to receive help with booking in Concur. Unfortunately, Travel Services does not have the capability to see the bookings as we do not have access to Travel Leaders’ reservation system.

Altour:

Day-time hours: 662-323-5007
Altour Agent Team Inbox: msutravel@altour.com
After hours Emergency Line (additional charges apply): 1-866-297-9293

eCommerce Support

(Monday-Friday 7:00am – 6:00pm PT/9:00am – 8:00pm CT)
Email: ecommerce@altour.com
LIVE CHAT NOW link in Company Notes of Concur Homepage to chat with a Support Specialist

Passport/Visa Assistance:

Travel Leaders' partner CIBT
Phone: 855-596-2621
Reference account number 101892
Website: www.cibtvisas.com/101892

Please use this number to contact Concur regarding error messages that you receive and navigation questions.
Concur User Support Desk: 1-866-793-4040